1. Returns in general

Within 14 days from your delivered purchase, full refund (less shipping charges) is guaranteed.

Please return items in brand new, unused condition, with all hang tags and packaging. Original order shipping charges, if applicable, are not refundable on correctly shipped orders.

2. Return number (RET)

Please contact us on info@naughty-angel.com for a Return (RET) number before sending back products. Simply write us an email and we will respond within 1-2 business days with your Return Number (RET).

Write your RET number on the outside of your package and use the cut-out return address label supplied with the packing slip. No packing slip? You can still return any order. Follow these same steps above, but write the RET number on the packaging and a slip of paper and include that with your return. Please use a return ship method best suited to you and choose a carrier that will provide you tracking information and insurance. We cannot be responsible for your return until it is received at our address.

Send your return to :
Naughty Angel by gewain
RET# XXXX
Na Pankraci 877/16
140 00 Prague 4
Czech Republic

Please provide the following information to receive your Return Number (RET). Return information will be sent to you via the email address used to place your original order. Refunds and exchanges are typically processed within 4-6 business days of receipt of your return. Processing times can vary seasonally, your patience is appreciated!

Frequently asked questions

The return number (RET) or order number is the reference number for your return. We include the RET order number in the email confirmation sent to you. You must clearly label all returns with the RET number so they are identifiable.

Quality has always been at the core of us, as we want our products to last whilst being used every day. You can expect 2 year warranty on all our products.

No. Shipping is not refunded by “Naughty Angel by gewain” at any case.

Send your return to :
Naughty Angel by gewain
RET# XXXX
Na Pankraci 877/16
140 00 Prague 4
Czech Republic

Warranty

Quality has always been at the core of us, as we want our products to last whilst being used every day. You can expect 2 year warranty on all our products.

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